DELIVERY IN FRANCE METROPOLITAN AND EUROPEAN COMMUNITY
FEES AND DELIVERY DELAYS
The items that you order are subject to the French VAT of 19.6%. You do not have any additional taxes to pay when you receive your order. You will not be able to recuperate the French VAT that is included in the price. The costs of delivering a package vary according to the detail of the order (number of items and total weight), the destination and the delivery option you choose.
DELIVERY OPTIONS
CMaison offers you the choice to be delivered by:
1. Fast post.
2. Courier.
These options are available when purchasing on the CMaison website. For more information please contact CMaison directly. We will be pleased to help find the best solution for you.
1. Fast post.
2. Courier.
These options are available when purchasing on the CMaison website. For more information please contact CMaison directly. We will be pleased to help find the best solution for you.
DELIVERY PROBLEMS
CMaison accepts no responsibility for delays of delivery or lost parcels due to the fault of the transporter, or employee actions such as strikes.
If your order has not been delivered in the 8 working days promised, without warning from CMaison , contact CMaison by email contact@cmaison.fr, or telephone / fax +33 5 5904 3578. CMaison will contact the delivering authority and track the parcel. An investigation by the post can take up to 21 days.
If, after having received your parcel, you discover the contents do not correspond to your order, contact CMaison by email contact@cmaison.fr, or telephone / fax +33 5 5904 3578. CMaison will advise you of the procedure to follow in order to exchange the item of the correct one. Please retain the product in it’s original packaging. CMaison will pay the cost of returning the item only if an error has been made by CMaison itself.
If your order has not been delivered in the 8 working days promised, without warning from CMaison , contact CMaison by email contact@cmaison.fr, or telephone / fax +33 5 5904 3578. CMaison will contact the delivering authority and track the parcel. An investigation by the post can take up to 21 days.
If, after having received your parcel, you discover the contents do not correspond to your order, contact CMaison by email contact@cmaison.fr, or telephone / fax +33 5 5904 3578. CMaison will advise you of the procedure to follow in order to exchange the item of the correct one. Please retain the product in it’s original packaging. CMaison will pay the cost of returning the item only if an error has been made by CMaison itself.
DELIVERY IN THE REST OF THE WORLD + DOM TOM
VAT AND CUSTOMS CLEARANCE PROCEDURES
You get the tax refund on our products. The invoice will be made without French VAT. You will however have to pay fees and taxes to the entrance of your country
RATES
We will deliver to the address of your choice. The rate and mode of transport are based on your order (number of items, type of article), choice of the mode of transport, and the remoteness of the country of destination. The website www.cmaison.fr tells you the cost of delivery according to your country. If your country does not appear in the list, please contact CMaison
CUSTOMS FEES AND IMPORT TAXES
Customers in some countries are subject to import taxes and must pay the customs fees to their order. CMaison is not responsible for these import fees and other taxes. For further information, do not hesitate to contact CMaison! (contact@cmaison.fr or such / Fax: + 33 5 5904 3578)